Concessionary Bus Passes

Is your English National Concessionary Travel Scheme (ENCTS) bus pass valid?

From Monday 2nd March 2015, some ENCTS passes will beep and flash red when they touch down on the ticket machine. This may mean that you pass has been “HOTLISTED”

What does HOTLISTED mean?

It actually means that you ENCTS pass is not valid for travel and you need to contact your issuing authority. Your issuing authority is clearly shown on your card and their contact details can be found on the back of the card.

Why would a card be HOTLISTED?

  • Because the pass was reported as lost or stolen and it was replaced. Do you have the new pass at home or in another bag or wallet? 
  • Because your local Council wrote to you and your pass and the letter was returned by Royal Mail. Have you changed address recently?
  • Because your local Council wrote to you asking for up to date proof of eligibility or asking for you to return the pass. Do you need to confirm your eligibility? What do I need to do?

You will need to contact your issuing authority as soon as possible. Their details can be found on the back of your pass.

You will still be able to use your current pass until 6th April 2015; however it is vital that you have contacted your council before then as from the 7th April 2015 you will not be allowed to travel.

What happens from 7th April 2015 onwards?

If you present a card to the ticket machine that comes up as HOTLISTED on or after 7th April 2015, the driver will give you two choices.

Allow you to make the journey you are about to take but confiscate your pass

Let you keep your card but not make the journey as you will need to contact your local council

Amnesty Period

To minimise concerns to users that may have a genuine problem, the council has declared an amnesty period from 2nd March to 6th April 2015, so you will still be allowed you use your pass during this time. However, if there is a problem it is your responsibility to contact your local council.

During the amnesty period Norfolk County Council are replacing NCC issued passes which have been broken or hotlisted free of charge. From 7th April the usual £10 replacement fee will apply.

For further information please contact Norfolk County Council on 0344 800 8020 If you are not a Norfolk resident please contact the Council which issues your card.

If your pass is damaged, split or broken it will also not be recognised by the ticket machine you will need to apply for a replacement.